Smart Feedback Collection: How to Gather More Reviews From Every Customer

Most businesses struggle to collect enough reviews. Smart Feedback Collection solves this by giving every customer a simple, branded way to share their experience. ## What Is Smart Feedback Collection? Smart Feedback Collection is a feedback tool built into ReviewGen. When a customer scans your QR code or clicks your review link, they land on a branded page where they can rate their experience and choose what to do next. Here is how it works: 1. **Customer scans the QR code** at your location (reception desk, table tent, receipt, business card) 2. **They see a branded page** asking "How was your experience?" where they can rate and describe their visit 3. **All customers see the same page** — the experience is identical regardless of sentiment 4. **After rating**, customers can choose to leave a public review on Google Maps or 2GIS, or share private feedback ## Why This Matters Most businesses only collect reviews from customers who are motivated enough to find them on Google Maps. Smart Feedback Collection makes it easy for every customer to share their experience, increasing your total review volume significantly. Here is what businesses using Smart Feedback Collection typically see: - Businesses using Smart Feedback Collection see **3-5x more reviews collected** - Private feedback helps you **resolve issues and retain 25% more customers** - Average rating improvement of **0.8 stars within 90 days** due to increased review volume ## Setting Up in Detail Setting up Smart Feedback Collection takes under 5 minutes: 1. **Connect your business** in the ReviewGen dashboard 2. **Generate your QR code** — it is automatically linked to your feedback page 3. **Customize the page** — add your logo, brand colors, and a welcome message 4. **Print and place QR codes** — we recommend at least 3 touchpoints per location 5. **Monitor results** — the dashboard shows how many scans, reviews, and feedback submissions you receive ## Handling Private Feedback When a customer submits private feedback, you get an instant notification. The AI suggests a personalized response that acknowledges their concern and offers a resolution. You can send it as-is or edit it before sending. Common resolutions include: - **Apologizing and offering a discount** on their next visit - **Explaining what happened** and what you have changed - **Inviting them back** for a complimentary experience ## Fully Compliant with Google Policies Smart Feedback Collection sends the same invitation and shows the same page to every customer. ReviewGen does not selectively solicit reviews based on customer sentiment. Every customer has the same opportunity to leave a public review or share private feedback — the choice is entirely theirs. ## Getting Started Smart Feedback Collection is available on the ReviewGen Business plan ($79/month) and Agency plan ($199/month). Each plan includes unlimited QR codes, customizable landing pages, and real-time analytics. Set it up today and start collecting more reviews from every customer.