Almaty Auto Service: From 3.8 to 4.6 in 3 Months
Problem
A premium auto service center in Almaty had a 3.8 rating on 2GIS despite excellent work quality. Most negative reviews were about communication — customers felt uninformed about repair timelines and costs. The business had no system for requesting reviews from satisfied customers.
Solution
Started with ReviewGen Starter plan for AI responses on 2GIS. Upgraded to Business after 1 month for Review Gate. Created QR codes for the waiting area and post-service SMS. Customized AI tone to be professional and technical, matching the premium brand.
Result
Rating improved from 3.8 to 4.6 in just 3 months. The Review Gate captured 85% positive reviews publicly while routing 15% of complaints to private resolution. Average monthly reviews grew from 8 to 35. The business saw a 25% increase in new customer inquiries.
“Our customers now see that we care about their experience even after they leave. The AI responses are spot-on for our industry.”