Attract more clients with a stellar online reputation.
Beauty is personal — a bad haircut or botched nails hits hard, and unhappy clients are vocal about it online. Meanwhile, your happiest clients rarely leave reviews. You need a system to capture positive feedback and handle negative reviews gracefully.
"Asked for a trim, got a completely different style. The stylist didn't listen at all. Very disappointed."
"We're truly sorry about your experience. Communication is everything in our work, and we clearly fell short. We'd love to invite you back for a complimentary correction with our senior stylist. Please DM us or call [phone] to schedule at your convenience."